<font face="Verdana, Arial, Helvetica, sans-serif" size="2">... Also, communication must increase with Frequent Flyers. USAirways should not go through third parties to state their position and do more than send out an e-mail several days after a policy has been changed. It must recognize that there are ways to test ideas and policy to a core group of Frequent Fliers before introducing them to the general public. Keep us loyal and we will keep you flying...[/B]</font>
Really - when you think about it, the lack of COMMUNICATION is what generates most of the adverse consequences for US --- Instead of listening for feedback from frequent flyers, a more sensible approach might be to ENGAGE your FF'ers at the get-go... In the current environment it seems that "us against them" no longer only applies to industry vs. government.