I received 5 e-mails today which were all of my redemptions except for the 100 mile one done after 1/1/09. I still have ones from 12/25 & prior listed in my account history. The 5 after that time that I received e-mails for disappeared from my redemption history.

I am still hesitant to have my son work on this program (and yes - he lives 200 miles away from me). He was going to do it and redeem some & contribute to my account, but I am worried he will spend all of this time and just get the failure e-mail.

They had escalated my case on the other missing miles, however, I still had not received a reply so I did a follow-up e-mail the other day. I received this back today:

We apologize for any inconvenience this may be causing you. We have already escalated your case to our management team. Currently, there is no update in regard to your case. We will be able to provide you with an update once more information becomes available.

Any suggestions on what to get with 15,977 miles LOL?