Hi Everyone, the majority of our fare class changeover is now complete and most functions have been restored. Thanks once again for your patience during this transition. At this time, seat assignment functionality has been restored and our Elite Upgrade Automation (EUA) back in full force.
Here are a few more updates:
- Flight and upgrade standby lists will be restored tomorrow. We know you miss them, we do too. They’re currently on track to be restored tomorrow morning (Jan. 21).
- Some CO codeshare reservations are still being updated. The process to update these reservations takes longer because it involves the cooperation of our partners. While these reservations are being updated, this should be seamless for most of you, except if you’re on a Business Class SaverPass reservation (E class). Although our systems may show the incorrect cabin and seat maps in these cases, they are indeed correct in our partners’ systems. This particularly the case with Virgin Atlantic operated reward itineraries.
- Your mileage posting will likely be delayed. No change here. If you’ve traveled or plan to travel between Thu. Jan. 15 and Tue. Jan. 20, there could be a delay in posting your mileage credit. We have a little bit of a backlog due to this update, and we expect to be caught up by the end of this week.
If there are any changes or further updates, I’ll post them here.