Originally Posted by
3Cforme
Demand cash compensation from any U.S. airline and they'll go all 'Contract of Carriage' on you. To expect a refund for the presence of unruly children is naive.
I did not ask for cash but rather a voucher reflective of the circus on board. On a $1200+ plus fare x 2 I thought it was reasonable. The FA's strongly suggested we write in and promised an incident report.
I note AA not choosing sides = AA does not value EXP's or revenue first customers.
Got it!