Originally Posted by seanthepilot

I'd bought my ticket on the phone with TG using my AmEx card. BKK-HKT W class for 2220 Baht

Only in Bangkok for 2 nights, I didn't bring much with me. I didn't have my credit card used to buy the ticket. This wasn't a 3rd party purchase. It was my card, with my name; the ticket issued in my name as well.

TG refused to check me in or take any responsibility. I was refused any assistance, shuffled around from counter to counter for 1 1/2 hours. They would not budge. At the ticketing counter they told me they do this 100 times a day.

Needless to say, despite having a valid ticket, and passport, I was forced to by a new ticket.

The new ticket turned out to be 1920 Baht, 300 Baht cheaper than the one I was denied boarding for. I'm asking AmEx to do a chargeback.