Originally Posted by soitgoes

When I worked in a luxury European hotel in room service, some requests for things like glasses, hot water, electric water kettles, ice, etc. were handled by room service but there was *not* a charge for the service.

Some guests would tip, but that was it. There was never a charge to deliver such courtesy items.

To me it's basically the same thing as requesting extra towels, blankets, soap, etc. Just because something is internally delivered by a different set of staff doesn't mean that it should be charged.