Originally Posted by
CJKatl
I had the opposite experience with the people at that phone number in the last couple weeks. I was faxed the wrong invoices, quoted incorrect information, and left on hold for a half hour when I asked to speak to a supervisor. It was a nightmare.
Sorry to here that. Actually I might have done the inquiry I wrote about recently via email. I looked at a recent Marriott bill to get the # for the OP but didn't see a email address. Perhaps its on the electronic receipt only. Given a choice, I much rather deal with any CS via email and cringe when they write back and tell me I have to call them (AMEX comes to mind).