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Thread: Double Billed - Hotel Won't Return My Calls
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Old Dec 5, 2008, 10:47 am
  #6  
CJKatl
 
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Originally Posted by joshua362
While the hotel is clearly dropping the ball here, in past experience if I've had a billing problem noticed after checkout, a call or email to the Marriott Business Services at 866-435-7627 usually takes care of it. They do the legwork and coordination with the hotel for you and are really, really fast.
...
I had the opposite experience with the people at that phone number in the last couple weeks. I was faxed the wrong invoices, quoted incorrect information, and left on hold for a half hour when I asked to speak to a supervisor. It was a nightmare.
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