FlyerTalk Forums - View Single Post - Double Billed - Hotel Won't Return My Calls
Old Dec 5, 2008, 7:33 am
  #3  
joshua362
 
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
While the hotel is clearly dropping the ball here, in past experience if I've had a billing problem noticed after checkout, a call or email to the Marriott Business Services at 866-435-7627 usually takes care of it. They do the legwork and coordination with the hotel for you and are really, really fast.

I had gotten behind on my expense reports and when I went to do them some 6 months hence, I found I was billed for a night after I had checked out and also charged for the internet all week when I used it once. The charges were refunded within hours and without me faxing in proof, they have everything at their fingertips.

Just the best customer service I've seen in a long time...
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