FlyerTalk Forums - View Single Post - FAQ: Starwood policy: guarantee bedding and smoking preference on paid/award stays
Old Nov 19, 2008, 8:16 pm
  #12  
Condition One
 
Join Date: Apr 2003
Location: IAD
Programs: Free Agent
Posts: 1,937
I take it the room type guarantee is still in effect? I checked in today, and was given a room with two doubles. I called down to the front desk, and was told that room types are not guaranteed, and are "preferences". I went downstairs, and got a different guy. He apologized that no kings were available and said that next time I'm in town, drop him a line and he'd try to give me a suite upgrade. I'm only staying for 2 nights so I didn't push it.
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