Kathy
I did read the post.
If you call these numbers ( not sure how many times you have) - the standard response is " We are so sorry you had to go through it. I will credit 5000 points to your account for the inconvenience"
Its a new person every time one calls and have to rewind the story for their inconvenience. Worst, everyone declines to pass on the contact information of any higher ups....I am seriously considering quitting this program and move on to something more customer friendly ( even if its a bit less lucrative)
Mr Lurker - I am based in North America and the incidence is from UK. Seems you are based in Asia pacific.Will you be able to help ?