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Old Sep 22, 2008, 11:39 am
  #13  
SB1k
 
Join Date: Apr 2001
Location: Santa Barbara, CA
Posts: 4
RE: Delta cancelled flight, won't refund

Thanks for the replies everyone.

Delta's CoC sure is vague in this area. Rule 240-C-2 says "you MAY be entitled to a refund", not "ARE", and doesn't clarify when 240-C-2 applies versus 240-C-1, which says that they'll transport you on their next available flight.

Delta's holding tight to 240-C-1, even when their next flight isn't until the next day.

So can the customer choose between 240-C-1 and 240-C-2, or is that Delta's choice? It seems subject to interpretation. There's no verbage in favor of the customer.

-Tom
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