Delta cancelled flight, won't refund
Hi All,
A friend booked a flight with Delta to come visit next month. It was a Saturday flight, as we have an event to go to that evening. They rescheduled her on a flight for the next day.
Shopping around, there are alternative carriers for Saturday, but Delta absolutely refuses to transfer the ticket, nor give a refund.
Looking at Delta's CoC, rule 240, section c.1, it reads:
"Delta will transport you to your destination on our next flight on which seats are available in the class of service you originally purchased."
Even if the flight isn't even on the same day??? Whatever happened to "time is of the essence"?
Are we screwed here, or is there some course of action we can take?
-Tom