Just stumbled across this thread for the first time. This is actually a rather interesting case.

Whoever said "show me a lawyer who says this case can be won against Thai and I show you a bad lawyer" might just be sadly mistaken.

Just a question - when you do a booking through Thai's website, are you forced to go through a screen with their terms and conditions? (I assume this is the case, but it might also matter just how these are presented.) And if so, does anyone have a copy of those?

I definitely think that - whatever one might think about this from a moral standpoint - it could definitely very well be worth something for these 1,500 people to have someone have a deeper look into this for them.