Originally Posted by
hillrider
Uh? Did you really mean this?
Those are the written policies of the airline; I would like to see how could one argue in court that they're not valid, yet the valid ones are those unwritten one communicated by a call center employee over the phone on a line that, if it's even recorded, it's not archived.
I think the problem is when the details from 2 AA web pages are not in agreement.