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Thread: Forced to buy new ticket because first name was mispelled
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Old Aug 13, 2008, 8:24 am
  #8  
ahrz
 
Join Date: Dec 2000
Location: CDG, FRA
Posts: 1,600
Originally Posted by dg4255
This was really bad customer service on Alitalia's part. These types of changes can be made by the airport staff ....
I'm not sure at all that airport staff is allowed to change the surname in the PNR .....
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