Woman Waiting Weeks for Airline to Return Her Luggage
Jesse Tabit July 21, 2017
According to reports, Air Canada is taking weeks to get one Canadian woman’s luggage back to her. Upon landing in Toronto on July 5, 27-year-old Emanuela Orsini filed a delayed baggage claim when she couldn’t find her belongings.
Two weeks later, and Orsini’s bags have still not turned up and she has not received any updates. Orisini claims she has spoken with the carrier’s customer service line, and they’ve responded with unclear information.
“It’s just been a headache… I pushed him [an Air Canada customer service agent]… and basically he told me he thinks that the luggage is now in Montreal,” she said.
“I just want my stuff back, I don’t want money.”
Orsini said the valuables in her effects are collectively worth more than $6,000.
For more information on this story, visit Huff Post.
[Photo: Shutterstock]
How is this news, Flyertalk? Somebody's bag got lost. Sad but how is it more newsworthy than the thousands of other bags lost this year. If this person is a celebrity Huffington and Flyertalk buried that info somewhere......
Yeah, And?
Government would do well to set standards for lost luggage to be returned to the passengers. 1st standard would be same day/24 hours. 2nd would be within 72 hours 3rd would be a $500 fine for any delivery beyond 3 days. Fine would double after 7 days and every 7 days. If the airline locates the bag prior to a deadline, personally notifies the owner, financial penalties would stop. Airline caught telling the lost baggage passenger a lie saying they found the bag and did not, lied to stop the penalty, will automatically pay the bag's owner $25k along with any baggage fees.