The largest expert travel community:
  • 689,000 Total members
  • 5,427 Users online now
  • 1,604,825 Threads
  • 28,205,094 Posts
Airports

Technical Issue Causes Delays at MAN

Technical Issue Causes Delays at MAN
Jackie Reddy

Blurb: A glitch with the facility’s check-in system was behind long lines and frayed tempers on Tuesday at England’s Manchester Airport.

Passengers arriving at Manchester Airport (MAN) on Tuesday experienced long lines due to the “technical failure” of the facility’s check-in system, the BBC reports. Due to this fault, airport staff resorted to a manual check-in process, a procedure that resulted in delays of approximately two hours.

The failure affected a dozen Thomas Cook flights as well as those operated by Singapore Airlines, Virgin, Cathay Pacific and SAS.

Speaking of the glitch, a spokesperson for Thomas Cook was quoted by the news outlet as saying, “We’re very sorry for the frustration caused to our customers at Manchester Airport check-in this morning. Our system is back up and running and we’re working hard to catch up and get our customers on holiday as soon as possible.”

The carrier intimated that the failure was due to “an issue with overnight maintenance,” but recommended that passengers continue to come to MAN as planned. While Thomas Cook was evidently eager to carry on as normal, passengers spoke of their frustration in the face of these technical issues.

Passenger Dannii Martin, bound for Bourgas, Bulgaria, said, “At check-in we were told so many different things and no-one could agree. Passengers were shouting at each other and arguing, people pushing in.”

Traveler Lorna McDonald tweeted, “Absolute ridiculous situation with @ThomasCookUK at Manchester airport! Systems are down complete and utter mayhem!! #no backup.”

MAN issued an apology, saying, “Due to a technical issue this morning several airlines are having to check in passengers manually, which can take longer than normal.”

[Photo: Shutterstock]

Click to add a comment

You must be logged in on the FORUM to post a comment Login

Leave a Reply

More in Airports

YYC Replaces Handicap Parking Spaces With Lexus-Only Parking Spaces

Jackie ReddyAugust 22, 2017

Family Booted From Lounge Due to Minnie Mouse Shirts

Ryan BoydAugust 16, 2017

Video: Uber Driver Assaulted, Choked By TLC Officers at JFK

Jesse TabitAugust 15, 2017

Copyright © 2014 Top News Theme. Theme by MVP Themes, powered by Wordpress.