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Delta Air Lines

Delta Responds to Conservative Pundit After a Relentless Twitter-Bashing

Delta Responds to Conservative Pundit After a Relentless Twitter-Bashing
Jeff Edwards

Delta Air Lines replied to Republican political commentator Ann Coulter’s social media barrage with a terse apology and a brief lecture about manners and respect for one’s fellow flyers.

In the age of social media, a celebrity with more than a million Twitter followers is likely to get quick customer service attention after airing a complaint online. Controversial political pundit and famous provocateur Ann Coulter, however, may have overplayed her hand when she took Delta Air Lines to task for failing to make her preferred seat assignment available on a recent flight.

In her defense, it seems that the Fox News regular and best-selling author initially had a legitimate complaint with the airline. Coulter was apparently frustrated that she was told to move from a seat that she paid a hefty fee to select and offered no explanation as to why she was being relocated. The conservative political writer and television personality was also reportedly upset that wi-fi was not working on her flight.

Had Coulter simply laid out her rather reasonable concerns about her in-flight experience, this might be a very different story. Unfortunately, over the next 48 hours, she almost ceaselessly posted derogatory and sometimes inflammatory comments on Twitter about the airline, its staff and her fellow passengers.

Coulter quickly resorted to name-calling, dubbing Delta flight attendants “Nurse Ratchets” and referring to the flyer who was assigned to sit in the now-infamous seat as a “dachshund-legged woman.” The news talkshow panelist even snapped a paparazzi-style photograph of the woman who had the misfortune of sitting in the seat that Coulter herself coveted.

The commentator continued her Twitter tantrum nearly ceaselessly throughout the weekend. At one point, she even took time to slam the airline in a very much unrelated post about the US military presence in South Korea.

On Sunday, the airline fired back at its cyber-bully. Company officials started the post by apologizing that Coulter did not get the seat of her choosing and offering to refund the $30 that she had paid for the privilege of choosing her own seat. The airline then added a short message letting the dissatisfied passenger know that “your insults about our customers and employees are unacceptable and unnecessary.”

It seems likely that Delta officials took a calculated risk that the tide of public sentiment was turning away from the well-known personality, before issuing the less-than-sincere-sounding apology. Coulter appears to have lost the sympathy of her audience early on. Among the first replies to the very first post this weekend that derided the airlines gave a big hint that the television talking head was on the wrong side of this particular issue. Dane “The Marathon Man” Rauschenberg, a minor celebrity in his own right, responded with a simple inquiry about Coulter’s recent air travel woes: “Broom in the shop?”

[Photo: Shutterstock]

View Comments (10)

10 Comments

  1. j8s8er

    July 17, 2017 at 3:20 pm

    Hefty fee??? As was pointed out by Delta, Ms. Coulter had paid $30 for seat 15F, and the airline moved her to seat 15A.

    Delta ought to decline to transport Ms. Coulter in the future, and so should other airlines.

  2. Open Jaw

    July 17, 2017 at 5:06 pm

    Ann had every right to complain because the woman who ended up with Ann’s seat did not have a disability or some other limitation to warrant moving Ann Coulter.

  3. kop84

    July 18, 2017 at 6:11 am

    If I was in DL refunds and wanted to be snarky, I’d have the refund delivered in the form of one of those huge novelty checks you’d get for winning the Publisher’s Clearinghouse! And I’d probably, very publicly refund the person’s ticket sitting next to her!

  4. BLONDIEandDAGWOOD

    July 18, 2017 at 1:12 pm

    Open Jaw – are you certain that the woman who ended up in Ann’s seat didn’t have a medical condition of some sort requiring an aisle seat – i.e. something bladder related? Just saying

  5. Grog

    July 18, 2017 at 2:02 pm

    Open Jaw,

    I can only hope that your post is based on not having the full story.
    “Having every right to complain” doesn’t translate into “Acceptable to whine and cry on social media like a spoiled brat, taking pictures of innocent fellow travelers and making them a target in your Twitter rant.

    Ann Coulter is a public person. Most of us are not.

    Ann Coulter was completely wrong by exposing completely innocent and unwilling fellow travelers into the public spotlight.

  6. Allan38103

    July 18, 2017 at 3:09 pm

    If she isn’t already, she should be signed up for this FT board. Hw\er entitled personality is a perfect match for this group.

  7. WillDo

    July 18, 2017 at 4:29 pm

    Ms. Coulter sounds like the typical conservative nut, give it a rest already.

  8. Open Jaw

    July 18, 2017 at 7:03 pm

    BlondieandDagwood: Airlines should ask passengers to move not demand it. Moreover, they should explain why the move is necessary. Passengers who pay for extra room should be given that room.

    Grog: Ann may be a public figure but that doesn’t end her right to complain when she doesn’t receive the service for which she paid. A brat? Why is Ann a brat? She did what so many people these days do: complain. Flyer Talk is filled with threads about someone complaining about this or that.

  9. robsaw

    July 18, 2017 at 8:42 pm

    She is a “brat” because of “ceaselessly posted derogatory and sometimes inflammatory comments on Twitter about the airline, its staff and her fellow passengers” – it was for making a simple complaint. It was what we would generally call on here a “rant”.

  10. fotographer

    July 19, 2017 at 4:39 am

    if that was you, and you paid extra for a certain seat and then were asked to move, wouldnt you want to know why

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